Michigan residents can now access the online, no-wait Secretary of State through a new tool available at ExpressSOS.com, Michigan Secretary of State Ruth Johnson announced last week.
Many Michigan residents will now be able to complete transactions on-line that previously required visiting a branch office, including:
• Renew or replace standard state driver's licenses and ID cards;
• Change their address when they move;
• Order multiple copies of vehicle registrations and titles
Every year, more than 10 million people visit their local Secretary of State office, Johnson explained. Of the 9 million license plate/tab renewals processed last year, 6.5 million were processed in the branch offices, she added.
“We saw people waiting in line for an hour just to submit an address change,” Johnson said. “For that one service alone, nearly 700,000 people come into our branch offices every year and take a number. WithExpressSOS.com, most of them will be able to complete such transactions from their own homes, from their community library, or anywhere else that has an internet connection. It's a citizen-centric solution.”
Beyond the current services available on ExpressSOS.com, more online transactions are in the works. For example, residents with an enhanced license or ID card will be able to renew it or request a duplicate card online after heightened security measures associated with these documents are completed. Additionally, the Secretary of State plans a major upgrade involving computer software in branch offices, allowing staff to respond more effectively and rapidly to customers who chose to visit an office.
To date, over 100,000 online transactions have already been processed successfully during an early test launch of the ExpressSOS.com site.