One of our phone lines was severed at the Observer during demolition of the building next door. I called Frontier Aug. 1 to request service and was told that a repair person will have the connection back in place by Aug. 9. I tried a little to be polite, but not too hard.
“That’s absurd,” I said.
“I had to look twice myself,” said the company representative.
Up to nine days to restore my phone line (and internet service). I think this must be quite a step down from Verizon ownership of our phone lines.
I’m surprised we were only 40 minutes past deadline yesterday in completing the newspaper. I made quite a few quick bicycle trips home to check e-mail and transport files home to send to the printer. I was in a meeting that lasted more than 45 minutes Tuesday morning for a decision about what would be done with the damaged Observer brick from the demolition. The office was closed Friday and Saturday due to demolition. We had no electrical service for most of Thursday. It’s been a challenging week.
In the end, the way we made it to the printer was by not covering the Skelton plea agreement story thoroughly. I’ll have to finish it for the next issue.
Did you tell them you were a business customer? I waited two weeks at home on a similar outage with Frontier.
It’s an odd situation: a residential line coming into a business for an apartment. I told the rep it’s at a business.
httpv://www.youtube.com/watch?v=ZIOogEaO3Hc